Microsoft Teams: The best features for universities
Universities, colleges, and higher education institutions will have become well acquainted with Microsoft Teams over the past ten months, having had to adapt quickly to remote teaching during the...
View ArticleOur people: Starting and growing a career with M247
System engineer, Radu Lixandru, talks to us about his journey from junior system engineer to team leader. The company stood out to me and the role excited me straight away. I joined M247 in 2015 as a...
View ArticleNational Apprenticeship Week Meet our NOC apprentices Brodie & Declan
Brodie and Declan have both worked as apprentices in the Network Operations Centre (NOC) at M247 since November 2019. The NOC is the heart of M247 support, with a proactive team who monitor client’s...
View ArticleReimagining the office: The workspaces of the future
The coronavirus pandemic has upended our lives in countless ways, but one of the biggest changes has come in the way we work. The white-collar landscape has changed so much that it’s hard to imagine...
View ArticleDefending your data: Best practices for universities
The education sector is under attack from cybercriminals like never before. As the hasty digitalisation of education prompted by COVID-19 exposes vulnerabilities and lays bare valuable and sensitive...
View ArticleSaving for uni: IT cost optimisation for universities
How universities’ IT leaders can reduce spend and transform with technology As universities feel the financial impact of COVID-19, Brexit, a global recession and spiralling pension deficits, IT...
View ArticleTop Unified Communications trends and CIO challenges of 2021
2020 was a landmark year for businesses, consumers and technology on a global scale like never before. As we all become accustomed to the new world we are living in, we take a look at the monumental...
View ArticleData centre trends and the future of colocation
5G, edge computing and the new wave for data centres The COVID-19 pandemic dramatically impacted traditional working practices. With the future of the office looking uncertain, organisations of all...
View ArticleOur People: One year on, how working from home changed day to day productivity
Darren Hogan, Group Product Manager for connectivity and voice talks about his experience of working from home for 12 months. I recently realised that March ’21 marks the 12-month anniversary of...
View ArticleModernising your contact centre technology
If 2020 proved anything, it’s that an effective contact centre needn’t be a packed-to-the-rafters office building with phones ringing off the hook. A global pandemic and numerous national lockdowns...
View ArticleHow to accelerate new technology adoption in the hybrid workplace
In the first blog of our ‘Business transformation and the modern workplace’ series, we looked at the many and varied benefits of a cloud-based contact centre for the hybrid office, from increased...
View ArticleThe future of Contact Centre for Microsoft Teams
Microsoft Teams has come a long way over the past 12 months. Little over a year ago, in the early days of the coronavirus pandemic, businesses hastily made the shift to remote working and Teams offered...
View ArticleBuild your unified communications strategy from the ground up
5 key steps to boosting your customer satisfaction with Unified Communications Unified Communications (UC) tools have enjoyed a massive surge in popularity over the last few years. Amid the global...
View ArticleHow to choose the best UC solutions for your business
5 key steps to boosting your customer satisfaction with Unified Communications In our new series of blog posts, we look at the 5 key steps every business needs to take in order to build a solid UC...
View ArticleAre you ready for the Skype for business switch off? Five steps for a...
In 2020, at the start of the pandemic, there were 32 million daily active users of Microsoft Teams. The adoption of Microsoft since has been urging and quickly jumped to 75 million in a matter of...
View ArticleTeach and train: Empower users to get the most from your UC tools
5 key steps to boosting your customer satisfaction with Unified Communications In our new series of blog posts, we look at the 5 key steps every business needs to take in order to build a solid UC...
View ArticleCX tells you everything you need to know about your Unified Communication tools
5 key steps to boosting your customer satisfaction with Unified Communications In our new series of blog posts, we look at the 5 key steps every business needs to take in order to build a solid UC...
View ArticleAdaptation and evolve: Why a good Unified Communications strategy is always a...
5 key steps to boosting your customer satisfaction with Unified Communications In this series of blog posts, we look at the 5 key steps every business needs to take in order to build a solid UC...
View ArticleTeach and train: Empower users to get the most from your UC tools
5 key steps to boosting your customer satisfaction with Unified Communications In our new series of blog posts, we look at the 5 key steps every business needs to take in order to build a solid UC...
View ArticleHybrid working everything you need to know
As the UK takes strides towards the lifting of all remaining COVID-19 restrictions, businesses are looking ahead to what the return of workers to the office could look like. Many businesses will be...
View Article